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About Us

Who We Are
Submission Information
Important NFIP Telephone Numbers
Regional Office Telephone Numbers

Who We Are

The watermark.nfipstat.com website brings you web-exclusive news as well as articles from the archives of National Flood Insurance Program's Watermark newsletter. A publication of the Federal Emergency Management Agency, a division of the U.S. Department of Homeland Security.

You may reproduce articles presented on the e-Watermark website for use in your own newsletters or other communications. Send printed copies of our reproduced articles or links to their online locations to the editor of the Watermark and e-Watermark, Susan Bernstein (susan.bernstein1@dhs.gov).

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Submission Information

We welcome your comments and suggestions, as well as submissions for articles. Send these to:

Susan Bernstein
FEMA
500 C Street SW
Washington, DC 20472
susan.bernstein1@dhs.gov

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Important NFIP Telephone Numbers

NFIP Telephone Center
800-427-4661	Answers general flood insurance and claims questions for WYO companies.
800-427-5593	TDD
FloodSmart Call Center
888-435-6637	Responds to questions from consumers who would like a referral to an insurance agent or want to receive a flood insurance information package.
888-786-7693	Assists insurance agents who want to sign up for FloodSmart's agent referral program.
NFIP Direct Servicing Agent/Customer Service
800-638-6620	Answers policy-related questions from independent agents and policyholders who have policies written by independent agents.
800-767-4341	Answers claims-related questions from independent agents and policyholders who have policies written by independent agents.
FEMA Map Assistance Center
877-336-2627	Provides information about flood hazard maps and map changes that remove a property from the floodplain (LOMAs, LOMRs, LOMC's).
Map Service Center/FEMA Map Store
800-358-9616	Provides basic mapping information research (e.g., map panel, effective date, community number) and distributes flood maps and Flood Insurance Studies, the Flood Insurance Manual, and Community Status Book.
FEMA Distribution Center
800-480-2520	Distributes free NFIP forms and public awareness materials.
301-497-6378	FAX
Lender Information
800-611-6125	Responds to questions from lenders about NFIP policies and lending requirements.
Disaster Assistance
800-621-3362	Assists flood victims in applying for disaster assistance or checking the status of their disaster assistance claim.

Last updated on September 2, 2008