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Disaster Support ResourcesFEMA is providing the following information to assist NFIP stakeholders in better serving their clients when floods, hurricanes, or other disasters strike. Our NFIP partners can use this information to help their clients with registering for housing assistance; contacting the Small Business Administration, American Red Cross, or other agencies; and accessing a variety of other Federal and State disaster support resources. A complete list of such services is available on the FEMA website.Filing Insurance Claims It's important to begin the claim process as soon as possible after sustaining an insured loss. Policyholders can contact the NFIP by telephone at 800-427-4661 if they are unable to locate important policy information or need help contacting their insurance company. They can also call the Hurricane Insurance Information Center at 800-942-4242 to obtain contact information for their homeowners insurance company. Registering for FEMA Aid Flood victims can register for FEMA assistance and have access to a number of important resources. FEMA can provide additional information and assistance for losses not covered by insurance coverage, including temporary housing and repair assistance. Individuals can register by telephone (800-621-3362), by TTY (800-462-7585), or on the registration page of the FEMA website. FEMA Housing Assistance FEMA funding is available for temporary and transitional housing assistance. Temporary Housing Money is available for short-term rental of housing. If rental properties are not available, government housing may be provided. Transitional Housing Assistance Program Disaster Assistance provides $2,358 per household, as an initial payment for 3 months. Rental assistance may be extended up to 18 months for qualifying applicants. This amount is included in the calculation of total benefits for which a household may be eligible. It may cover only a portion of the total assistance needed. After completing the normal eligibility process, it will be determined if they qualify for additional payments of assistance.
Small Business Administration (SBA) After registering with FEMA, disaster victims may be referred to the SBA for information about a low-interest loan. The SBA is the primary source of Federal funds for long-term recovery assistance. The SBA has loan officers in Disaster Recovery Centers to explain the loan program and provide assistance in completing an application. Information is also available on the SBA website. American Red Cross People affected by a disaster should also contact the American Red Cross if they have immediate emergency needs for food, clothing, shelter, or medical care. Contact information for each chapter is available on the chapters page of the American Red Cross website. State Insurance Commissioners Complaints against insurance agents, adjusters, or companies can be filed with the State Department of Insurance. Contact information for each state is available on the website of the National Association of Insurance Commissioners. Disaster Recovery Centers (DRC) FEMA DRCs are an excellent source of information on local, State, Federal, and voluntary agencies (such as those listed below) that may be able to provide additional disaster assistance. Charitable Organizations America's Second Harvest 800-771-2303 Enter ZIP Code to find a local food bank. Catholic Charities USA Enter ZIP Code to find a local Catholic Charities office. Habitat for Humanity 800-422-4828, ext. 2551 or 2552 Humane Society 800-486-2631 (National hotline for reporting lost pets) Network for Good Lists numerous charitable organizations helping victims in the areas of long-term recovery, health, child and family services, and animal care. Salvation Army 888-363-2769 (Victims Assistance Line) |
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Last updated on October 1, 2007
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